Company & business address
MEGA HAUL SDN. BHD. · SSM 202601041107 (1703202-D)
UNIT 20-03 Q SENTRAL, JALAN STESEN SENTRAL 2, 50470 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR, MALAYSIA.
megahaul@proton.me · 03-9544 6268 (+603-9544 6268)
This is our business correspondence address. Arrange any in-person visit first.
Purchase investigation and escalation
Send the order reference, product, MYR amount, date and a description. A redacted bank/provider receipt may help. Never send passwords, OTPs, full card numbers, PINs or CVV.
- Sign in, open Top up history or your shop purchase history, select the original order and choose Report Missing Gems/Items. You can also contact us by email or telephone with the order reference. Do not pay again while a charge is unresolved.
- The portal records a case reference and acknowledgement. Support checks ownership, provider payment confirmation, the original entitlement, delivery attempts and ledger entries. Email/telephone enquiries must be entered into the support queue by an operator.
- If a verified purchase is undelivered, support retries the original entitlement without additional charge. Existing delivery entries prevent duplicate credits. A failed, unpaid or unverified order is investigated before anything can be delivered.
- Follow case updates in Support. If the issue persists or you disagree with the outcome, request escalation in the case or email its reference asking for an owner review. We do not publish guaranteed investigation or telephone-service hours.
- If fulfilment cannot be completed, support reviews the applicable statutory or payment-rule remedy and explains the outcome. You may contact your payment provider, bank or the relevant authority; accepting our terms does not remove dispute or chargeback rights.
Privacy and account closure
Use Support for access, correction or a privacy request. Account-deletion requests require your signed-in password confirmation. Closure is reviewed with outstanding purchases and mandatory record retention; it does not erase evidence needed for a lawful claim. If you cannot sign in, email or telephone us for account-ownership verification. See the English and Bahasa Malaysia Privacy Notice.
Hubungi kami / Maklumat pedagang
Produk digital: Pembelian memberikan lesen peribadi, terhad, boleh dibatalkan secara munasabah dan tidak boleh dipindah milik untuk menggunakan Gems, haiwan peliharaan dan barangan maya dalam MyPet World sahaja, tertakluk kepada undang-undang pengguna. Tiada nilai tunai, pengeluaran wang, pulangan pelaburan, jualan semula luar atau hadiah wang tunai.
Harga dan bayaran: Pembelian sekali sahaja dalam MYR; tiada pembaharuan automatik atau langganan. Semak akaun, pakej, kuantiti dan jumlah akhir sebelum meneruskan. Bayaran sebenar masih dinyahaktifkan sementara menunggu kelulusan pedagang serta integrasi dan kawalan umur penyedia pembayaran.
Pembekalan dan remedi: Kandungan dibekalkan secara elektronik selepas pengesahan pelayan. Pembelian biasanya muktamad setelah berjaya dibekalkan; tiada bayaran balik kerana berubah fikiran atau Gems tidak digunakan, kecuali jika diwajibkan oleh undang-undang atau peraturan pembayaran. Jika bayaran disahkan tetapi kandungan tiada, hubungi kami dengan rujukan pesanan. Kami akan menyiasat, menyelaraskan dan membekalkan hak pembelian asal tanpa caj tambahan. Jika pembekalan tidak dapat diselesaikan, remedi mandatori kekal tersedia.
Bantuan dan rayuan: Gunakan Sokongan untuk rujukan kes, perkembangan dan eskalasi kepada pemilik. Penerimaan terma tidak menghapuskan hak pertikaian bank atau caj balik. E-mel megahaul@proton.me atau telefon 03-9544 6268. Tiada waktu operasi atau tempoh penyelesaian terjamin yang diterbitkan.