Digital delivery

1. Payment verification and timing

The server creates a unique order before checkout and validates its MYR total and quantity. A real payment must be verified through the approved provider’s signed callback or documented server status lookup, including merchant, reference, amount, currency and final payment state. A browser redirect or client success message never triggers real fulfilment.

For the current demonstration, an explicit server-side demo completion records evidence and immediately attempts a database credit to a separate review balance. It is not a bank verification. Failed, cancelled and unpaid demonstrations deliver nothing. Shop item purchases debit and deliver atomically in a database transaction.

The implementation attempts fulfilment as soon as server confirmation is recorded. If that attempt fails, payment evidence remains saved and delivery is marked separately for investigation/retry. A provider-specific live confirmation time and delivery target cannot be promised before integration is selected and tested.

2. Original account and entitlement

Gems are credited to the game account linked to the order; items appear in Inventory and adopted pets in your companion collection. Check the account and quantity before confirming. Ownership checks, unique ledger operations and database transactions prevent duplicate delivery. A spent or consumed item is not automatically granted again because its current stock is zero.

3. Receipt and history

Open Top up history and select an order to see its reference, package, MYR total, date, payment state, delivery status and event timeline. Wallet shows the credit ledger. The shop lists recent item purchases and links missing-item reports to the original purchase. Digital receipts remain accessible after refresh.

A real confirmation email is queued only after verified payment and completed delivery. A pending delivery remains identified as pending in history; an email failure does not undo the purchase. Demonstrations do not produce real-payment emails.

4. Missing content: recovery and escalation

1. Sign in, open Top up history or your shop purchase history, select the original order and choose Report Missing Gems/Items. You can also contact us by email or telephone with the order reference. Do not pay again while a charge is unresolved.
2. The portal records a case reference and acknowledgement. Support checks ownership, provider payment confirmation, the original entitlement, delivery attempts and ledger entries. Email/telephone enquiries must be entered into the support queue by an operator.
3. If a verified purchase is undelivered, support retries the original entitlement without additional charge. Existing delivery entries prevent duplicate credits. A failed, unpaid or unverified order is investigated before anything can be delivered.
4. Follow case updates in Support. If the issue persists or you disagree with the outcome, request escalation in the case or email its reference asking for an owner review. We do not publish guaranteed investigation or telephone-service hours.
5. If fulfilment cannot be completed, support reviews the applicable statutory or payment-rule remedy and explains the outcome. You may contact your payment provider, bank or the relevant authority; accepting our terms does not remove dispute or chargeback rights.

Support cannot manufacture a successful payment or grant arbitrary Gems. A controlled retry requires the original verified payment or server-recorded item purchase and records the administrator, reason, timestamp and before/after entitlement evidence.

5. Non-delivery and required remedies

Verified but undelivered purchases must be investigated and fulfilled at no additional charge. Where fulfilment remains impossible, applicable statutory and payment-network remedies remain available under the Refund Policy. Do not pay again to obtain the original entitlement.

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UNIT 20-03 Q SENTRAL, JALAN STESEN SENTRAL 2, 50470 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR, MALAYSIA.
megahaul@proton.me · 03-9544 6268 (+603-9544 6268)

Dasar pembekalan digital