How do I verify my email?
Use the verification email sent after registration. If it is missing, check spam and use Resend verification. Production registration requires configured email delivery.
Is my game saved?
Your account, pet care, purchases and history are saved in PostgreSQL. Sign back into the same account to return to them.
What do Gems buy?
Gems provide access to the specific virtual pets and items shown in the catalog. They have no cash value, investment return, withdrawal, external resale or player-to-player cash-transfer rights.
Can I cancel a purchase or request a refund?
Purchases are generally final once successfully delivered. We do not provide change-of-mind refunds, including for unused Gems, accidental spending by an authorised buyer or dissatisfaction with gameplay, except where applicable law or relevant payment rules require otherwise. Incorrect, duplicate, unauthorised and unresolved non-delivery claims are investigated; a request does not automatically approve a refund.
What if payment succeeded but Gems are missing?
Open the original order in Top up history and report it through Support, or contact megahaul@proton.me / 03-9544 6268. Support reconciles verified payment and delivery, then fulfils the original entitlement at no additional charge. If fulfilment cannot be completed, mandatory remedies remain available. You can request escalation in the case.
Is the current card checkout a real payment?
No. The populated read-only dummy card is a demonstration. It records outcomes and isolated review credits; it does not contact a bank. Real payments remain disabled until the selected provider and merchant approve integration.
Are there random paid rewards or cash prizes?
The inspected release uses fixed catalog items, fixed Gem packages and deterministic pet-care rewards. It has no implemented paid loot boxes, wagering, cash prizes, cash-out or player-to-player transfer mechanism. Future changes must be separately reviewed and disclosed.
Can children pay?
Free play requires appropriate parent or guardian supervision. No automated age or guardian identity-verification provider is connected. Live purchases remain blocked until approved adult-payer controls are in place; a customer checkbox alone cannot enable them.
Where can I see my purchases?
Top up history contains digital receipts and separate payment/delivery status. Wallet shows your wallet journal. The shop shows recent item purchases; Inventory shows delivered items and equipment.
Are upcoming features included?
No. Exploration, room placement and other features marked coming soon are not currently available and must not be treated as delivered purchase benefits.
Ringkasan pembelian dan bantuan
Produk digital: Pembelian memberikan lesen peribadi, terhad, boleh dibatalkan secara munasabah dan tidak boleh dipindah milik untuk menggunakan Gems, haiwan peliharaan dan barangan maya dalam MyPet World sahaja, tertakluk kepada undang-undang pengguna. Tiada nilai tunai, pengeluaran wang, pulangan pelaburan, jualan semula luar atau hadiah wang tunai.
Harga dan bayaran: Pembelian sekali sahaja dalam MYR; tiada pembaharuan automatik atau langganan. Semak akaun, pakej, kuantiti dan jumlah akhir sebelum meneruskan. Bayaran sebenar masih dinyahaktifkan sementara menunggu kelulusan pedagang serta integrasi dan kawalan umur penyedia pembayaran.
Pembekalan dan remedi: Kandungan dibekalkan secara elektronik selepas pengesahan pelayan. Pembelian biasanya muktamad setelah berjaya dibekalkan; tiada bayaran balik kerana berubah fikiran atau Gems tidak digunakan, kecuali jika diwajibkan oleh undang-undang atau peraturan pembayaran. Jika bayaran disahkan tetapi kandungan tiada, hubungi kami dengan rujukan pesanan. Kami akan menyiasat, menyelaraskan dan membekalkan hak pembelian asal tanpa caj tambahan. Jika pembekalan tidak dapat diselesaikan, remedi mandatori kekal tersedia.
Bantuan dan rayuan: Gunakan Sokongan untuk rujukan kes, perkembangan dan eskalasi kepada pemilik. Penerimaan terma tidak menghapuskan hak pertikaian bank atau caj balik. E-mel megahaul@proton.me atau telefon 03-9544 6268. Tiada waktu operasi atau tempoh penyelesaian terjamin yang diterbitkan.