Terms & conditions

1. Operator and purchase agreement

MEGA HAUL SDN. BHD. · SSM 202601041107 (1703202-D)
UNIT 20-03 Q SENTRAL, JALAN STESEN SENTRAL 2, 50470 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR, MALAYSIA.
megahaul@proton.me · 03-9544 6268 (+603-9544 6268)

These terms apply to MyPet World. Review the Refund Policy, Digital Delivery Policy and Privacy Notice before purchasing. Checkout records the policy versions you accept. Current demonstration orders are separately identified and do not charge money.

2. What you buy

You buy a limited, personal, revocable, non-transferable licence to use the specified virtual content within MyPet World, subject to consumer law and these disclosed game rules. This is not a transfer of the software, intellectual property or ownership outside the game. Revocation must be proportionate to the circumstances and remains subject to mandatory remedies.

Gems, Coins, pets, accessories and items have no monetary value, cash redemption, withdrawal, investment return, external resale rights or player-to-player cash-transfer facility. There are no cash prizes. They are not crypto, financial assets or wagering tokens. Gem balances currently have no automatic time-based expiry; account restrictions, service availability and mandatory rights still apply.

3. Game rules, outcomes and feature changes

The inspected release has fixed-price catalog purchases and deterministic pet-care rewards. It has no implemented paid random reward, loot-box, prize or wagering mechanism. Random identifiers used for security do not determine purchased rewards. Any future chance-based mechanism requires separate disclosure and merchant/gateway review before launch.

The game is entertainment. Progression, game outcomes and personal satisfaction are not guaranteed; care cooldowns, resources, content limits and balancing rules are displayed in the game. Availability, content and balancing may change, subject to applicable law. Features labelled coming soon, such as exploration and room placement, are not a currently supplied purchase benefit.

4. Accounts, age and authorised actions

Use an email you control and protect your credentials. You are responsible for actions you authorise. This does not remove rights relating to unauthorised transactions, platform security failures or our own breach. Report suspected compromise through Support, email or telephone; never disclose a password or OTP.

Players under 18 should use free play with parent or guardian permission and supervision. No automated identity, age or guardian-verification service is connected. The current production release blocks real payment processing. A future adult-payer approval must be recorded server-side following an approved external process, with a personal spending limit; an unchecked or checked customer box alone cannot authorise a live payment. The owner and selected gateway must settle the applicable age/guardian arrangements before paid launch.

5. Prices, corrections and one-time payment

Packages state the Gem quantity and final total in MYR. Purchases are one-time; no automatic renewal or recurring subscription. No additional charge is added by the current demonstration. Live tax treatment, any fees and supported methods must be confirmed and included in the final price before real-money sales open.

Review the signed-in account, package and total; cancel the review step to correct your selection. Required purchase-term acceptance and a separate Privacy Notice acknowledgement are initially unchecked and are recorded with the order. Our server validates the catalog price, currency and quantity. A client success screen or browser redirect cannot verify a real payment.

Only a future approved provider’s supported hosted checkout may collect actual payment information. The portal does not accept/store real card numbers or CVV and does not advertise unapproved payment-method logos.

6. Delivery and generally final purchases

Digital entitlements are delivered electronically to the order’s game account after server confirmation. Payment status and delivery status are separate. Verified but missing content must be investigated and the original entitlement delivered at no additional charge. If fulfilment remains impossible, applicable statutory and payment-rule remedies remain available.

Purchases are generally final once successfully delivered. We do not offer change-of-mind refunds, including unused Gems, accidental spending by an authorised buyer or dissatisfaction with gameplay, except where required by law or relevant payment rules. Incorrect/duplicate charges, unauthorised payment and unresolved non-delivery claims are reviewed under the Refund Policy. An enquiry does not itself approve a refund.

7. Fair play, suspension and appeal

Do not exploit bugs, impersonate others, automate rewards, interfere with security, resell accounts or use the service unlawfully. We may restrict access proportionately to investigate misuse, security incidents or payment disputes. Suspension does not automatically confiscate unused paid entitlements or erase required consumer remedies.

Appeal by email or telephone with your player/case reference; a suspended player may use these channels without signing in. Support investigates the evidence and escalates disputed outcomes to the owner. Unused paid entitlements and outstanding claims must be considered before account closure; any required restoration or other mandatory remedy is reviewed rather than promised away.

8. Outages, maintenance and shutdown

Service may be interrupted for outages, maintenance or security work. We do not promise uninterrupted availability. Report a paid-content access or delivery problem so support can investigate and restore the original entitlement where possible.

For a planned shutdown or material withdrawal of paid content, we will communicate available information and how affected users can raise claims. Unused paid content and undelivered purchases must be reviewed for any remedy required by law or payment rules. We do not claim the right to retain all payments regardless of our ability to supply the agreed service.

9. Proportionate liability and preserved rights

To the extent legally permitted, we exclude liability for indirect or consequential loss not reasonably foreseeable from ordinary personal entertainment use. This does not exclude or limit liability for our own breach where the law does not permit exclusion, fraud, gross negligence, statutory consumer rights, or any other liability or remedy that cannot lawfully be excluded.

Ordinary gameplay risk does not excuse our failure to supply an agreed paid entitlement. Accepting these terms never prevents a bank dispute or chargeback and does not waive a payment-network right.

10. Malaysian law and contact

Malaysian law governs these terms, subject to mandatory rights and lawful complaint routes. Contact support first if helpful; this does not restrict access to your bank, provider, regulator or lawful remedies. Material policy changes receive a new version and do not retrospectively alter the quantity or price of an existing order.

MEGA HAUL SDN. BHD. · SSM 202601041107 (1703202-D)
UNIT 20-03 Q SENTRAL, JALAN STESEN SENTRAL 2, 50470 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR, MALAYSIA.
megahaul@proton.me · 03-9544 6268 (+603-9544 6268)

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